The Chronicle: Issue 2012-50, December 11, 2012
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What's Going Through The Intersection of Insurance and Technology?
Insurance Digital Marketing: Data Primacy, Channel Challenges
Social Media And Insurance Brokerages – Part 1 |
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Business of Insurance
Canadian firms unprepared for Big Data era: SAS survey
Canadian businesses are at risk of falling behind international competitors in the era of Big Data. A recent survey conducted by IDC Canada and commissioned by SAS, has found Canadian that while 96 per cent of Canadian companies say the ability to process and act on data in real time is important, less than half (48%) have invested in the technologies to do so.
Webinar: Outsmart the Insurance Claim Fraudster, sponsored by IBM
For years the Insurance industry has been fraught with combating false claims. They have accepted that 10 percent of incurred losses believed to be the result of fraud is a cost of doing business. Now, however, insurance fraud is on the rise! Individual fraudsters and organized rings are taking advantage of favourable regulations, overworked adjusters and investigators, and a clogged court system.
IASA and Ward Group open submissions for annual Technology Innovation Award
IASA, in partnership with Ward Group, is pleased to announce submissions are now being accepted for the 2013 Technology Innovation Award. This award, which presents a forum for insurance technology innovation acknowledgement, will be given to the insurance company demonstrating the most ground-breaking use of technology in product, service or overall project scope. This year, the award features a new peer judging component and increased industry recognition.
Unica expands LIVEasy Suite to Condominiums
Unica Insurance is proud to announce the addition of LIVEasy for Condominium to its LIVEasy best-in-class program, designed to directly align with the Broker distribution channel.
eMarketer: Consumers reward customer service, prize social media in awareness stage
The rise of the internet has meant big changes for customer service, according to a new eMarketer report, "Multichannel Customer Service: Best Practices for Building Retail Loyalty." Consumers today have an array of digital customer service tools at their disposal, the newest of which include live chat, social networks and smartphones.
Distribution
Intact picks edgeConnect from edge IPK
edge IPK, the insurance industry's user experience platform (UXP) designed to provide the optimal user experience to any insurance user, through any device, browser, and language, today announced that Intact Financial Corporation has selected edgeConnect to deliver an enhanced user experience.
Canadian Broker Network announces acquisition of South Western Insurance Group
Canadian Broker Network and Intact Financial Corporation announced today that they have reached an agreement whereby CBN will acquire Intact affiliate South Western Insurance Group Limited ("South Western"), a wholesale insurance intermediary that provides brokerages with specialty and niche insurance markets.
Consumer Information
eMarketer: TV and social networking convergence well underway in Canada
The convergence of TV and social networking is well underway in Canada, as consumers share comments and post clips on social sites, becoming mini-ambassadors for their favorite shows. Nearly three out of 10 internet users in the country considered themselves a "social TV viewer," according to a Q2 survey from Solutions Research Group.
Technology
South Africa's Santam chooses Guidewire
Santam, South Africa's leading non-life insurer, and Guidewire Software, Inc., a provider of flexible core system software to Property/Casualty (general) insurers, today announced that Santam has selected Guidewire PolicyCenter as its new underwriting and policy administration solution. PolicyCenter will be used initially for Santam's personal lines business and thereafter for the company's commercial lines as well.
Claims
Aviva continues vehicle glass replacement with Belron Canada
Aviva Canada, one of the country's leading providers of home, auto, recreational vehicle, group and business insurance, is pleased to announce that Belron Canada will continue as their preferred national vendor for vehicle glass replacement and repair.
Joe's Corner:
I did the dreaded holiday shopping thing over the last few days, and got surprised – parking lots were full, but the stores were quite reasonable. Checkouts were pretty quick, no elbow pads needed. I'm not sure if that's due to the retailers providing easier service or if we have become more polite, but either way it's nice.
The not nice part was last night, when I went into a store and came out an hour later to find the car covered with freezing rain . . . . Hope we don't get much more of that!