The Chronicle: Issue 2014-31, August 5, 2014
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What's Going Through The Intersection of Insurance and Technology?
Will Insurers Help Consumers Get Ready for the Internet of Things?
USAA and Watson: Defining the Standard for Customer Service? |
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Consumer Information
HealthQuotes.ca: personal health insurance and pre-existing conditions
It is very common for Canadians who apply for an individual health insurance plan to have one or more existing health problems or medical issues. This article explains the options available to Canadians who find themselves in this situation.
Technology
NTT DATA: Winning the Modernization Race Today
NTT DATA capabilities were recently highlighted in a Perspective produced by the firm Strategy Meets Action (SMA) on the Changing Face of Modernization in the Insurance vertical. As SMA reminds us, “Modernization is not the ultimate goal. It is a significant means with which to achieve the strategic and essential initiatives that will lead to the ultimate goals: competitive advantage and profitable growth.”
Celent: Property & Casualty Digital Strategies
Property & casualty insurers can make significant improvements in their top lines, bottom lines, and brands through the thoughtful development and careful implementation of digital strategies. Doing so requires an understanding of how digital strategies differ from conventional strategies, the nature of digital goals, and the way digital enablers of those strategies will significantly change over the next few years.
eMarketer: E-commerce keeps gaining steam in Canada
This year, eMarketer estimates, the number of people in Canada buying goods and services via digital channels – including online, mobile and tablet purchases – will grow to more than 54% of the country's population.
Claims
AudaExplore study: major gap in trust and customer satisfaction in the collision repair experience
AudaExplore has released a study showing a major gap in trust and customer satisfaction in repair shops and insurance carriers. The study found that collision repair technicians are less trusted than many other professions and that almost half of consumers surveyed believe that repair shops sometimes, rarely or never provide great customer service. Insurance companies didn't fare much better, with less than one quarter of respondents saying carriers decreased their stress level after a car accident. There is a clear consensus that repair shops and insurance carriers must improve in the areas of communications, trust and price.
Distribution
Peace Hills General Insurance Company obtains CSIO certification for eDocs
The Centre for Study of Insurance Operations (CSIO) is pleased to announce that Peace Hills General Insurance Company has achieved CSIO Certification for its eDocs solution. CSIO data exchange standards are company neutral and help solve data compatibility issues, facilitate more efficient and seamless integration of information and improve implementation of technology solutions. CSIO Certification is available to member insurance companies and vendors.
Marketing
eMarketer: Transformers – Age of Digital
Digital marketers had better like change, because it's coming. According to an April 2014 study, digital transformation is now a significant movement. The research found that definitions of "digital transformation" varied greatly among industry professionals, and in the end defined it as "the realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle."
Jobs and Careers
Towers Watson: Increased hiring and job mobility create attraction and retention challenges for employers
With hiring and turnover levels on the rise, employers are now experiencing challenges with both attracting and retaining employees, especially top performers and high-potential employees. Adding to the challenge is that many employers don't understand the important reasons that employees join and stay with a company, according to two major surveys conducted by global professional services company Towers Watson.