The Chronicle: Issue 2014-42, October 21, 2014
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What's Going Through The Intersection of Insurance and Technology?
Insurance 2024: A View from the Podium
Will Insurers Lead Transformation with the Internet of Things? |
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Technology
CSIO launches eXchange online forum for brokers, insurers and vendors
The Centre for Study of Insurance Operations (CSIO) is pleased to announce the launch of CSIO eXchange, an open forum for its broker, insurer and vendor members. CSIO eXchange provides members with the opportunity to share knowledge on workflow issues and exchange ideas that improve efficiencies in the broker channel, to gain experience and diverse perspectives from industry peers, and to Develop solutions that bring the industry together.
Claims
Benchmark IME: FSCO and IMEs – Reducing Fraud through Proactivity
As most people involved in personal injury claims are aware, one of the many recommendations of the latest five-year review was to license all Independent Medical Examination companies conducting work for insurance companies. At Benchmark Independent Medical Examinations Inc., we just recently went through the FSCO licensing process and we wanted to comment on our experience and what a thorough job FSCO is doing.
Accenture survey: satisfaction with claims settlements not enough for customer loyalty
Customers are willing to share personal information with their insurers to speed claims settlements, but satisfaction with handling of claims and settlements is not enough to keep customers loyal, according to results of Accenture's Global Insurance Customer Survey. Although a large majority of insurance customers who have submitted a claim in the past two years are satisfied with the way it was handled, nearly half of those who have submitted a claim are still likely or very likely to switch to another insurer in the next year.
Distribution
Keal Technology unveils client engagement analysis solution
Keal Technology, a leader in Broker innovation, and Navicom Inc., experts in building Brand Advocates, have partnered to bring Keal Broker-Partners real time surveys with the Keal Engage solution. Powered by Navicom Inc.'s enVisage© engine, Engage is a powerful and proven way to connect with customers. With zero touch required on their part, Brokers can connect with clients through a series of real time surveys triggered by transactions configured by the brokerage.
Business of Insurance
Pratte Morrissette, EssOR Insurance and Assuraction create EGR
Damage insurance firms EssOR Insurance, Pratte Morrissette Inc., and Assuraction Inc. announce the signing of an agreement in principle to create a new entity called EGR. This company, which will specialize in risk management, insurance and surety bonds, will group together damage insurance brokerage services for medium and large businesses, including specialized lines.
Guy Carpenter: Baden-Baden Reinsurance Symposium assesses future impact of current market conditions
Guy Carpenter & Company, LLC, the leading global risk and reinsurance specialist and a wholly owned subsidiary of Marsh & McLennan Companies, hosted “The Reinsurance Industry of the Future,” the Reinsurance Symposium held in Baden-Baden on October 19. A distinguished line-up of industry luminaries expressed their views on whether the current changes impacting the reinsurance sector are permanent and structural in nature, are a tactical response to short-term conditions, or are part of the normal evolutionary process.
Policy Management
Celent: Legacy Transformation in Insurance – Differences Across Continents
Insurers may succeed or fail over the next five to seven years depending on their ability to innovate the service experience they provide to agents and customers. The issue should not be how to operate the business while allowing for the dead weight of current legacy systems, but rather how eliminating them as constraints will move the business closer to its strategic goals. And it is not a question of whether these constraints must be removed, but when. In the report Legacy Transformation in Insurance: Differences Across Continents, Celent analyses the differences among insurers in Asia-Pacific, Europe Middle East and Africa, Latin America, and North America in terms of their legacy and ecosystem transformation initiatives, investments, and programs.
Marketing
Manulife: Less than half of working-age Canadians have a workplace retirement plan
Less than half of working age Canadians (47 per cent of those 25 and older) have a workplace retirement savings plan, according to the most recent Manulife Investor Sentiment Index. The survey also finds most Canadians are risk averse in their approach to saving and investing and are likely missing some opportunities to safely increase their savings, such as maximizing an employer-sponsored pension plan.