INSURANCE INDUSTRY NEWS

Most Consumers Would Switch Carriers After Poor Claims Experience: Survey
InvoiceCloud has released the findings from its findings from its 2025 Consumer Claims Experiences Survey, which reveals that more than four in five consumers would switch insurance carriers after a bad claims experience, underscoring the critical link between claims performance and customer satisfaction and retention. Read more.

Equisoft Platform Embeds Anthropic AI Models
Equisoft, a leading global digital solutions provider to the financial services industry, is pleased to announce that it has incorporated Anthropic's Claude family of models into its life insurance platforms and across its global operations. This delivers advanced AI capabilities directly within Equisoft's solutions while accelerating policy administration system (PAS) modernization projects and fostering innovation across the company's team members worldwide. Read more.

Coalition Enhances Cyber Policies With Deepfake Response Endorsement
Coalition, the world's first Active Insurance provider designed to help prevent digital risk before it strikes, is pleased to announce it has added a new Deepfake Response Endorsement to its Cyber Insurance policies globally. Read more.

Four Insurers Eliminate Z-Codes, Achieve CSIO Compliance Certification
CSIO congratulates the following insurers on achieving Compliance Certification by eliminating all non-standard coverage codes (Z-Codes) from their data exchange services: APRIL Canada and APRIL Marine, Echelon Insurance, Lambton Mutual Insurance Company and Nova Mutual Insurance Company. Read more.

Insurity Delivers Real-Time Risk Intelligence, True Rating Transparency, Instant Frontline Productivity
Insurity is pleased to announce the launch of its Andromeda product release, introducing a new wave of capabilities and intelligent automation across its product portfolio and empowering insurers to drive measurable gains through faster quoting, sharper risk assessment, and reduced costs. Read more.

Finance A.I. Adoption Remains Steady: Gartner
Finance AI adoption in 2025 is consistent with last year, with the results of the 2025 Gartner AI in Finance Survey showing only a slight increase in adoption compared to the 2024 survey, indicating that the momentum in finance AI adoption has slowed following a sharp increase from 2023 to 2024, Read more.

Marketing Leaders Agree Agentic AI Will Be Transformative: Capgemini
While Chief Marketing Officers' responsibilities are expanding and expectations are at an all-time high, budgets are shrinking, and they they face a plethora of challenges. The Capgemini Research Institute's CMO Playbook finds that the role of the CMO is at a crossroads which necessitates a fundamental reimagining of the function. Read more.

How Do Younger Generations View Life & Supplemental Health Insurance?
A new Securian Financial study reveals that Gen Z and younger millennials recognize the importance of life and supplemental health insurance but still harbor key misconceptions that prevent many of them from purchasing it. Read more.

Loblaw To Launch Autonomous Trucking In GTA
Gatik, the leader in autonomous freight for regional logistics networks, has announced a significant expansion of its commercial partnership with Loblaw Companies Limited, Canada's largest retailer with a first-of-its-kind, multi-year growth agreement to deploy Gatik's autonomous fleet across Loblaw's distribution network in the Greater Toronto Area. Read more.

British Columbia Faces Major Earthquake Risk
A newly released Disaster and Climate Risk and Resilience Assessment (DCRRA) report highlights the staggering toll a major earthquake would have on B.C., with seismic risk affecting 92 percent of British Columbians. Read more.

Empire Life Expands Digital Mental Health Tools For Group Benefits Customers
The Empire Life Insurance Company is pleased to announce an enhancement to its group benefits with the launch of myStrength by Teladoc Health Canada, a personalized digital mental well-being platform, available to plan members with Telemedicine coverage under their Empire Life group plan. Read more.

Xerox Launches SMB Cybersecurity Solution
Xerox is pleased to announce the launch of Xerox™ TriShield 360 Cyber Solution, a holistic cybersecurity offering for small- and medium-sized businesses, which combines advanced detection technology, continuous monitoring and response, and financial protection through partnerships with Lumifi® and its Security Operations Center, and cyber insurance coverage provided by The Hartford, brokered by Aon. Read more.

In the InsurTech Spotlight this week:

Aya Payments
Aya is a fully customizable technology company that specializes in healthcare, built with a one-of-a-kind financial architecture. Providing fast digital onboarding, robust real-time reporting and automated adjudication for 100% of claims – the only company in Canada currently doing this. We offer the most innovative technology, at the lowest cost, allowing better benefits for everyone. Learn more.

Calling all InsurTechs! Click here to participate.

Featured job opportunities:

Insurance Broker
Univesta Assurances & Services financiers
Montréal/Brossard/Boisbriand, QC

Commercial Auto Associate
Gore Mutual Insurance
Cambridge, ON

From Doug Another year – another quarter century. In my 50+ years involved with technology in insurance in Canada, the use of technology across the insurance business continues to increase ever more dramatically. In 2025, these industry trends stood out for me: 1. Parametric insurance is growing, although quietly. 2. Embedded insurance is drawing additional focus and carries predictions of rapid growth. 3. AI Agents jumped from nowhere to the centre of attention. 4. Agentic systems, the collaboration among a group of AI Agents, seems to be where we are headed – e.g., Chubb recently shared plans to scale back its workforce by as much as 20% as it implements more AI processes over the next few years. 5. Increased personalization is changing the relationship between insurance and its customers, – in marketing and communications, and also in underwriting. 6. Sensors are one enabler of the evolution of insurance to predict/detect and prevent/mitigate losses. The transformation of insurance continues ... or perhaps we have just been transforming processes thus far, and the real transformation of insurance as a product/service is only just beginning. As Insurance-Canada.ca takes a holiday break until the new year, we wish you and yours the best for the season. Doug Grant, CIP Partner Insurance-Canada.ca