INSURANCE INDUSTRY NEWS

AI Trust, Governance Emerge As The Real Competitive Edge In Transformation: KPMG
Despite widespread AI adoption, very few organizations are able to translate rapidly scaling AI activity into sustained enterprise-level impact, according to new global research from KPMG International. Read more.

Few Organizations Have Successfully Scaled AI Across Multiple Business Units: Gartner Survey
Only 22% of organizations have successfully scaled AI across multiple business units or adopted an AI-first approach, and roughly 11% of organizations are entirely unaware of what their function spent on AI in 2025, according to a new survey by Gartner, Inc. Read more.

Deloitte Expands End-to-End AI Controls And Assurance Capabilities
As artificial intelligence rapidly transforms how organizations operate, Deloitte is pleased to announce expanded AI Controls and Assurance services and solutions designed to help organizations confidently adopt, scale and govern AI across the enterprise. Read more.

Investment Boom Creates Commercial Insurance Opportunity Amid Rising Accumulation Risks
Surging investment in data centres, energy systems and other strategic infrastructure is creating growing demand for commercial insurance. But the investment boom is creating larger and more concentrated risks as assets cluster in the same locations and increasingly depend on shared infrastructure and networks. Read more.

Marsh Launches Property Insurance Exchange For Operational Digital Infrastructure Risks
Marsh, a global leader in risk, reinsurance and capital, people and investments, and management consulting, is pleased to announce the launch of Stratus, a property insurance exchange designed to address the complex operational risks of digital infrastructure projects, which includes data centers and associated critical support systems. Read more.

Kayna Launches Third-Party Insurance Risk Compliance Module
Kayna, the award-winning Irish InsurTech, has launched Risk Manager, its real-time, stand-alone risk management module that analyses policy detail, flags coverage gaps and drives insurance sales to support compliance demands. Read more.

Global Insurer Returns Near Record As Market Cycle Enters New Phase: Aon
Aon has released new analysis showing that global property & casualty insurers are entering a next phase of the market cycle from a position of strength and have an opportunity to convert recent profitability gains into long-term competitive advantage. The analysis marks the start of Aon's Reinsurance Renewal Season, which helps insurers turn capital into growth. Read more.

Smarsh Scales Salesforce's Agentforce After Delivering Strong Customer Support Results
Smarsh, the global leader in communications data and intelligence, is pleased to share that Archie, its an AI-powered customer support agent built on Agentforce in response to customer support demand, has surpassed company benchmarks. The results validate how agentic AI can improve customer experiences and operational efficiency while supporting the trust, governance, security, and compliance requirements of highly regulated industries, creating a repeatable model for responsible AI adoption. Read more.

Cyber ‘Vulnpocalypse’ Isn’t Showing Up In The Data
Root Evidence, the cybersecurity startup championing evidence-based security, has released a new analysis of vulnerability exploitation from 2018 through July 2026 that shows how, and how often, adversaries exploit disclosed vulnerabilities, how quickly they act after patches become available, and which vulnerabilities they repeatedly target. Read more.

Conduent & Google Cloud Expand Enterprise AI Strategy, Deliver GenAI-Powered eDiscovery Solution
Conduent Incorporated, a global technology-driven business solutions and services company, is pleased to announce it is expanding its enterprise AI strategy by collaborating with Google Cloud and integrating Google's Gemini models into Conduent's Viewpoint™ platform. Read more.

Comprehensive Protection for Rented Dwellings
In Canada, certain types of rented dwellings require specialized commercial insurance to adequately protect against unique risks. Specialized commercial insurance helps mitigate the risk of property damage caused by tenants or natural disasters. SWG Insurance explains why this coverage is essential. Read more.

Member Experience Platform Connects Engagement With Outcomes
Vitality, a global leader in behavioral change, helping health plans and employers deliver better health and financial outcomes, has announced the acquisition of Icario, a leading digital-first health action company that helps health payers motivate members to take meaningful steps to drive better health outcomes Read more.

In the InsurTech Spotlight this week:

Calefy
Calefy is fully-optimized, client-facing quoting software that improves the experience for brokers, MGAs and insurers. Our state-of-the-art technology helps take away the most tedious 20% of the insurance broker’s job. Calefy’s intelligent workflows automate the repetitive, manual data collection processes and put more time and money back into the hands of your business. Learn more.

Calling all InsurTechs! Click here to participate.

Featured job opportunities:

Cybersecurity Analyst
Click for details
Edmonton, AB

Client Services & Billing Co-ordinator
Tait Insurance and Financials Services
Brampton, ON

From Doug Agentic Systems and Competitive Advantage We previously discussed the three types of benefits of agentic systems. Now, for each, ask “What happens to this value once every rival has implemented the same tools?” 1. Doing work more cheaply. Example: Processing a claim. A certain type of claim takes on average 3 hours staff time and 5 days to close. By deploying Agentic systems, times are reduced to 2 hours staff and 2 days to close. Cost savings: 1 hour staff. • Competitive impact: With the same tools, your competitors achieve the same results: no competitive advantage. 2. Doing more of the work with the same number of employees. Example: Handling a service call. A certain type of service call takes 2 hours staff time to complete. Agentic systems are deployed: now time is 1 hour, yielding savings of 1 hour. • Competitive impact: When the tools are deployed by your competitors, no advantage. 3. Making better decisions, leveraging judgments unique to your firm. Example: Underwriting new business. A certain type averages 5 hours staff time and 10 days to complete. Agentic systems reduce times to 2 hours staff and 3 days elapsed; cost savings of 3 hours. • Competitive impact: To the extent that reasoning and decision-making differ for each competitor, an advantage may well be maintained, and could even appreciate over time. Next week: How to measure “better decisions.” Doug Grant, CIP Partner Insurance-Canada.ca