This page provides links to information, providers and news relating to technology products, services, and trends – and the opportunities they present – relevant to the insurance industry in Canada.
As the growing impact of evolving computing and communications technologies touches on topics throughout the insurance industry today, you may also want to check our various line-of-business sections, including Claims, Distribution and Policy Management.
All technology and line-of-business executives and senior managers should know about our annual Insurance-Canada.ca Technology Conference (ICTC) and Insurance-Canada.ca Technology Awards (ICTAs).
Latest News:
- Only One-Quarter of Customers Would Try a Chatbot Again After a Negative Experience: GartnerQ&A with Eric Keller, Senior Director Analyst, Gartner Customer Service & Support Practice Gartner survey finds 87% of customers say companies using GenAI for customer service must provide access to a human agent Stamford, CT (Sept. 2, 2026) – Customers say they are open to using customer ...
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News and Articles
- Only One-Quarter of Customers Would Try a Chatbot Again After a Negative Experience: Gartner
- AI trust and governance emerge as the real competitive edge in business transformation: KPMG study
- Smarsh Scales Salesforce’s Agentforce After Delivering Strong Customer Support Results
- Marsh launches Stratus, a $10 billion property insurance exchange for operational digital infrastructure risks
- Conduent Collaborates with Google Cloud to Expand Enterprise AI Strategy and Deliver GenAI-Powered eDiscovery Solution
- Carpe Launches Minerva Reasoning Engine to Help Small Commercial Insurers Grow Profitably
- Deloitte Expands End-to-End AI Controls and Assurance Capabilities to Enable Organizations to Scale AI With Confidence
- Gartner Survey Finds Less Than One-Quarter of Organizations Have Successfully Scaled AI Across Multiple Business Units
- Munich Re Group to Acquire Cyber Insurtech At-Bay
- iPipeline Introduces Novera API Hub, Creating a Connected Life, Annuity, and Wealth Ecosystem
